What is the refund policy?
Positive Prime is dedicated to client and member satisfaction. We offer high-value digital products and services including advanced video technology, personal mentoring, co-host coaching videos, guest contributor videos, and learning resources at a reasonable and fair price.
Prospective members are given the opportunity to preview Positive Prime sessions for a week, and numerous free coaching video sessions are available.
We provide these previews to demonstrate the value of what we offer and allow a potential client or member to experience the products and services without paying for the previews.
Our Positive Prime technology is made available as a digital download.
Due to the nature of digital downloads and online viewing of videos not being returnable, we do not refund monies paid for purchases of Positive Prime.
Physical merchandise can be returned within 30 days of purchase and a full refund will be given if you are not satisfied and the merchandise is not damaged or worn. If the physical merchandise is damaged in shipment, you must contact us within 3 business days of receipt to inform us of the damage to your purchase while in transit. Shipping fees are not refundable.
We also offer one-on-one coaching, live events, teleseminars, and webinars to individuals and keynote speaking and training for organizations. Coaching sessions and live events are paid in advance and no refunds are available within 30 days of the scheduled session or event. Cancellations requested earlier than 30 days before a session or event can be granted a refund based upon the following schedule:
|31 – 60||50% of fees paid|
|61+||80% of fees paid|
A credit towards a future session or event can be granted instead of a refund.
There are no refunds for teleseminars, webinars or purchases made through iOS or Android in-app purchases.
How do I cancel or change my PayPal payments?
You can manage your subscription from your PayPal account. You own your PayPal account and we do not have access to it to make any changes.
Log into your PayPal account. Once there, visit your “history” and then you’ll see “subscriptions.” Here, you can change or cancel your MindPT subscription. Your membership will stay active until the end of the period that is already paid for.
Can I change the date my membership renews?
If you want to change the date your membership renews you’ll need to cancel your membership and create a new one on the date you prefer.
How do I change or update the credit/debit card that is being charged?
This depends upon how your PayPal account is configured. You can manage your subscription and accounts from your PayPal account