Frequently Asked Questions

What is Positive Prime?

Positive Prime is a video and audio program designed to help you reprogram your subconscious mind to think positively and proactively. Positive Prime was created with most powerfully emotional visions, affirmations and music.

 

How do I access my Positive Prime sessions?

Individual Expert Positive Prime Sessions are customizable with your own images and affirmations. That’s where the exponential power is… Therefore, these aspects of functionality can be provided only via our server, not as a downloadable video as it’s very advanced and sophisticated… and is generated by the technology that is housed within our website.

 

My internet speed is SLOW, what can I do?

Our empowerment tools and resources, such as our coaching via video or Positive Prime Sessions, requires FAST INTERNET SPEEDS. We have done our best to optimize the experience. View your Session on a lower speed to facilitate a more pleasurable experience. When you have a ‘slow connection speed’ please be EXTRA patient. It’s worth it. Simply choose to watch at least 3 minutes on Speed 1 or 2.

How do I use the iPhone or iPad app?

Coming soon!

Should I watch the full length (long version) Positive Prime Session on Speed 1?

Played at its normal speed, the standard Mind Power Technology Session is an hour-long video and you’re strongly encouraged to watch it for an hour each day for 100 days.

If you have access to Mind Power Technology Plus as a Gold PLUS member, please watch your Mind Power Technology on Speed 1 for at least the first 10 days. Speed it up as you progress.

When should I watch the shorter versions?

It’s important to watch the Positive Prime video every day. If you are unable to watch the one hour version, you can watch whatever length video you have time for – you can watch for 30 minutes, 15 minutes, 5 minutes or less. The only difference is the speed at which you’re watching the video: if you’re short on time, speed up the presentation to get the most out of the session you have time for!

How do I log in?

Click the “Log In” button that’s on the right side of header and footer of each page.

I can't log in

Click the login button in the top right corner of the website. If the login button is not there, you are already logged in.

If you are prompted to choose a payment method, your account has not been activated. If you have already made a payment, you should not be seeing this page. If you believe there is an error, pleas

How can I change my password?

Go to your Profile Settings (click the link near the top of each website page or click here), change your password at the bottom of that page, then click “Update”.

I can't see the videos

The best way to view the videos is with Safari or Google Chrome. If you’re using Firefox, Internet Explorer and Opera, you should also be able to view all the videos as long as you have the flash plugin available. If you don’t have the flash player already installed, you can download it here.

What if I don't hear the audio?

Check to make sure that the volume control on your computer is not muted, and that once you start watching the video the video player itself is not set to “mute.” If you use external headphones or speakers with your computer (particularly if they’re powered by batteries or are plugged into an electrical outlet), then make sure they are turned on and functioning properly.

 

My internet plan is 'small' and expensive, what can do?

Our empowerment tools and resources, such as our coaching via video or Positive Prime, requires that you have a reasonable allowance for downloads. Please be aware of this.

The average Positive Prime Session is approximately 100MB

Billing And Refund Policy

What is the refund policy?

Positive Prime is dedicated to client and member satisfaction. We offer high-value digital products and services including advanced video technology, personal mentoring, co-host coaching videos, guest contributor videos, and learning resources at a reasonable and fair price.

Prospective members are given the opportunity to preview Positive Prime sessions for a week, and numerous free coaching video sessions are available.

We provide these previews to demonstrate the value of what we offer and allow a potential client or member to experience the products and services without paying for the previews.

Our Positive Prime technology is made available as a digital download.

Due to the nature of digital downloads and online viewing of videos not being returnable, we do not refund monies paid for purchases of Positive Prime.

Physical merchandise can be returned within 30 days of purchase and a full refund will be given if you are not satisfied and the merchandise is not damaged or worn. If the physical merchandise is damaged in shipment, you must contact us within 3 business days of receipt to inform us of the damage to your purchase while in transit. Shipping fees are not refundable.

We also offer one-on-one coaching, live events, teleseminars, and webinars to individuals and keynote speaking and training for organizations. Coaching sessions and live events are paid in advance and no refunds are available within 30 days of the scheduled session or event. Cancellations requested earlier than 30 days before a session or event can be granted a refund based upon the following schedule:

31 – 6050% of fees paid
61+80% of fees paid

                                                           A credit towards a future session or event can be granted instead of a refund.

There are no refunds for teleseminars, webinars or purchases made through iOS or Android in-app purchases.

 

How do I cancel or change my PayPal payments?

You can manage your subscription from your PayPal account. You own your PayPal account and we do not have access to it to make any changes.

Log into your PayPal account. Once there, visit your “history” and then you’ll see “subscriptions.” Here, you can change or cancel your MindPT subscription. Your membership will stay active until the end of the period that is already paid for.

 

Can I change the date my membership renews?

If you want to change the date your membership renews you’ll need to cancel your membership and create a new one on the date you prefer.

 

How do I change or update the credit/debit card that is being charged?

This depends upon how your PayPal account is configured. You can manage your subscription and accounts from your PayPal account

 

Need More Help?

If you need assistance with other issues of a technical nature, we will need more information before we can determine how best to help you. Please let us know…

Send us a Message

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Positive Prime
PO Box 151
Cooroy QLD 4563 mpthelp@gmail.com