Frequently Asked Questions

What is Positive Prime?

Positive Prime is a video and audio program designed to help you reprogram your subconscious mind to think positively and proactively. Positive Prime was created with most powerfully emotional visions, affirmations and music.

 

How do I access my Positive Prime sessions?

Individual Expert Positive Prime Sessions are customizable with your own images and affirmations. That’s where the exponential power is… Therefore, these aspects of functionality can be provided only via our server, not as a downloadable video as it’s very advanced and sophisticated… and is generated by the technology that is housed within our website.

 

My internet speed is SLOW, what can I do?

Our empowerment tools and resources, such as our coaching via video or Positive Prime Sessions, requires FAST INTERNET SPEEDS. We have done our best to optimize the experience. View your Session on a lower speed to facilitate a more pleasurable experience. When you have a ‘slow connection speed’ please be EXTRA patient. It’s worth it. Simply choose to watch at least 3 minutes on Speed 1 or 2.

How do I log in?

Click the “Log In” button that’s on the right side of header and footer of each page.

Should I watch the full length (long version) Positive Prime Session on Speed 1?

Played at its normal speed, the standard Mind Power Technology Session is an hour-long video and you’re strongly encouraged to watch it for an hour each day for 100 days.

If you have access to Mind Power Technology Plus as a Gold PLUS member, please watch your Mind Power Technology on Speed 1 for at least the first 10 days. Speed it up as you progress.

When should I watch the shorter versions?

It’s important to watch the Positive Prime video every day. If you are unable to watch the one hour version, you can watch whatever length video you have time for – you can watch for 30 minutes, 15 minutes, 5 minutes or less. The only difference is the speed at which you’re watching the video: if you’re short on time, speed up the presentation to get the most out of the session you have time for!

What if I don't hear the audio?

Check to make sure that the volume control on your computer is not muted, and that once you start watching the video the video player itself is not set to “mute.” If you use external headphones or speakers with your computer (particularly if they’re powered by batteries or are plugged into an electrical outlet), then make sure they are turned on and functioning properly.

 

I can't log in

Click the login button in the top right corner of the website. If the login button is not there, you are already logged in.

If you are prompted to choose a payment method, your account has not been activated. If you have already made a payment, you should not be seeing this page. If you believe there is an error, pleas

How can I change my password?

Go to:

https://app.positiveprime.com/forgetPassword

Enter the email address you used for your Positive Prime account and click reset password button.

If you don’t remember your email address please email support@positiveprime.com

 

Should I watch the full length (long version) Positive Prime Session on Speed 1?

Played at its normal speed, the standard Positive Prime Session is an hour-long video and you’re strongly encouraged to watch it for an hour each day for 100 days.

 

I can't play Positive Prime on my TV or mobile phone

Please try logging out of  your account then do a hard refresh and log back in to the Positive Prime website.

Please note that the best way to enjoy Positive Prime is by watching your session using Google Chrome browser via your computer/ desktop. 

There is a lot of black screens in my Positive Prime session

Before you watch your session, you need to pur 3 minutes in the run time and watch your session twice. This way your computer or device will cache the images shown in your Positive Prime session. The third time you play the same session, it will be much better and smoother.

My Positive Prime session keeps glitching

Our empowerment tools and resources, such as our coaching via video or Positive Prime Sessions” requires FAST INTERNET SPEEDS. If you have a ‘slow connection speed’ please be EXTRA patient. 

When there are “glitches” or “internet connection problems” —> IF you have only 3 – 5 minutes to watch a PositivePrime Session, you are better off watching it on Speed 2 or 3, and then simply pressing Dashboard to exit or closing the browser” — when you want to – rather than watching all the way to the end on a faster speed…

Billing And Refund Policy

What is the refund policy?

Positive Prime is dedicated to client and member satisfaction. We offer high-value digital products and services including advanced video technology, personal mentoring, co-host coaching videos, guest contributor videos, and learning resources at a reasonable and fair price.

Prospective members are given the opportunity to preview Positive Prime sessions for a week, and numerous free coaching video sessions are available.

We provide these previews to demonstrate the value of what we offer and allow a potential client or member to experience the products and services without paying for the previews.

Our Positive Prime technology is made available as a digital download.

Due to the nature of digital downloads and online viewing of videos not being returnable, we do not refund monies paid for purchases of Positive Prime.

Physical merchandise can be returned within 30 days of purchase and a full refund will be given if you are not satisfied and the merchandise is not damaged or worn. If the physical merchandise is damaged in shipment, you must contact us within 3 business days of receipt to inform us of the damage to your purchase while in transit. Shipping fees are not refundable.

We also offer one-on-one coaching, live events, teleseminars, and webinars to individuals and keynote speaking and training for organizations. Coaching sessions and live events are paid in advance and no refunds are available within 30 days of the scheduled session or event. Cancellations requested earlier than 30 days before a session or event can be granted a refund based upon the following schedule:

31 – 6050% of fees paid
61+80% of fees paid

                                                           A credit towards a future session or event can be granted instead of a refund.

There are no refunds for teleseminars, webinars or purchases made through iOS or Android in-app purchases.

 

How do I cancel or change my PayPal payments?

You can manage your subscription from your PayPal account. You own your PayPal account and we do not have access to it to make any changes.

Log into your PayPal account. Once there, visit your “history” and then you’ll see “subscriptions.” Here, you can change or cancel your MindPT subscription. Your membership will stay active until the end of the period that is already paid for.

 

Can I change the date my membership renews?

If you want to change the date your membership renews you’ll need to cancel your membership and create a new one on the date you prefer.

 

How do I change or update the credit/debit card that is being charged?

This depends upon how your PayPal account is configured. You can manage your subscription and accounts from your PayPal account

Or Please email support@positiveprime.com

 

Did you know, because I didn’t?

In your iPhone or iPad device, if you “delete an app” or “hard close it” – it stays in the “background memory” in the device UNTIL you “Shut it Off” — i.e. completely close it down… 

OFTEN, we need to do this to “refresh” our apps / websites… Do that if PositivePrime is playing up. 

Remember, please – to go one step further BEFORE “shut down” (turning off completely & fully): Make sure you LOG OUT of your account first.

** Often we need to “clear the cache” of a particular website… especially if there have been performance improvements in the background that we’re not aware of. We suggest that you do this at least once a month with PositivePrime – because we are constantly working on “updates.

MOST of the “issues’ you will experience may be “browser” specific or device specific…

For example, see if you can play on a different browser… switch from Google Chrome to Safari…

Kim Serafini -EO, health & edu-tech company founder, much-loved executive coach
& business advisor, international entrepreneur

Most of the technical issues are browser and device related

Most of the Positive Prime issues you encounter are easily fixed by simply logging out of your account and clearing the cache of your desktop or mobile browser.

If you don’t know how to clear your browser cache, please watch this video tutorial.

Once you have finished clearing your cache, please re log in to your Positive Prime account and try watching any session.

Put 3 minutes in the run time and watch the session twice in order for your device to download the session photos from our server. 

Using Safari Web Browser

Please note that the best way to enjoy Positive Prime is by watching your session using Google Chrome browser via your computer/ desktop. 

But if Safari is your prefered web browser, and you encounter technical issues with viewing Positive Prime, you may have to “clear the cache” on your Safari browser – which is “different to clearing the history & cookies”.

Please see below screenshot as reference.

 

1. Click Safari and on the drop down menu, click Preferences  

2. Click Advanced.

Scroll down and make sure that  Show Develop Menu in menu bar is ticked. If not, click on the checkbox beside Show Develop menu.

3. On your Safari browser, look and click on Develop 

4. Click empty caches

5. Reload the webpage by clicking the refresh button.

Internet Speed and Positive Prime

We cannot stress enough that “bandwidth” and your “internet provider” & speed or latency has a LOT to do with the “smooth transitioning of the flash cards” within a program…

If there are interruptions — We’d suggest that do SLOW down the speed all the way to 1 or 2, as the FIRST step in streamlining your experience.

When there are “glitches” or “internet connection problems” —> IF you have only 3 – 5 minutes to watch a PositivePrime Session, you are better off watching it on Speed 2 or 3, and then simply pressing Dashboard to exit or closing the browser” — when you want to – rather than watching all the way to the end on a faster speed…

Need More Help?

If you need assistance with other issues of a technical nature, we will need more information before we can determine how best to help you. Please let us know…

Send us a Message

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Info

Positive Prime
PO Box 151
Cooroy QLD 4563 mpthelp@gmail.com